PastTimeTV ships physical-media orders from Florida, USA. Every DVD and USB order is prepared, tested, and packaged before shipment.
Where We Ship
We currently ship to United States street addresses only. We do not offer international shipping or ship to freight-forwarding services.
Processing Time
Orders normally require 5–7 business days for preparation before shipment. Business days are Monday through Friday and do not include federal holidays.
Processing includes media preparation, testing, labeling, and packaging. Orders containing large collections or multiple custom-prepared items may require the full processing period.
Delivery Time
Standard carrier transit normally takes 3–7 business days after the order ships. Most orders should therefore arrive within approximately 8–14 business days after purchase.
Delivery dates are estimates and may be extended by severe weather, carrier disruptions, holidays, or other circumstances outside PastTimeTV's control.
Shipping Charges
Available shipping options and the exact shipping charge are displayed during checkout before payment is submitted. We do not add undisclosed shipping, handling, membership, or restocking charges after purchase.
Tracking
A tracking number is emailed when the order ships. Tracking may require 24–48 hours to show the first carrier scan.
Address Changes
Review your address carefully before placing an order. Contact support@pasttimetv.com within 24 hours if an address correction is needed. We cannot guarantee an address change after an order has entered final preparation or shipment.
If a shipment is returned because the address provided at checkout was incorrect or incomplete, we will disclose the exact reshipment cost before requesting payment. You may instead request a refund of the eligible merchandise amount; original shipping charges are not refundable.
Lost, Delayed, or Damaged Packages
If tracking shows no movement for 7 business days, if the carrier marks a package delivered but it has not arrived, or if an order arrives damaged, contact support@pasttimetv.com with your order number.
PastTimeTV will work with the carrier and customer to investigate. For an approved lost or damaged shipment, PastTimeTV will provide a replacement, store credit, or refund without charging the customer return or replacement shipping.
Contact Information
SilverScreen Shop Media Co., operating as PastTimeTV
5321 Swallow Drive
New Port Richey, FL 34652
Email: support@pasttimetv.com
Support hours: Monday–Saturday, 9:00 AM–5:00 PM Eastern Time