FAQs

1. What formats do you sell?

PastTimeTV sells physical DVDs and USB drives. We may also offer clearly labeled digital or subscription products. Every product page identifies the format before purchase.

2. Are these official studio releases?

No, unless a product page expressly says otherwise. PastTimeTV sells independently produced editions of programming we identify as public domain or otherwise lawfully distributable. Our packaging, menus, and written collector material are independently created.

3. What picture and sound quality should I expect?

Quality varies because many titles survive through archival prints or older broadcast sources. Product pages disclose known quality limitations. Digitally prepared or restored for viewing does not necessarily mean a modern studio restoration.

4. Are purchases one-time or recurring?

Standard product listings are one-time purchases. Only offers clearly labeled as subscriptions or recurring purchases will renew. Subscription price, frequency, contents, and cancellation terms are shown before checkout.

5. Will a DVD or USB work with my equipment?

Review the compatibility specifications on the product page before purchasing. DVD region coding and television standard may vary by product. USB drives work with many computers, Smart TVs, and compatible media players, but device support varies.

6. How long does delivery take?

Orders normally require 5–7 business days for preparation. Standard carrier delivery normally takes another 3–7 business days. Most orders arrive approximately 8–14 business days after purchase. Tracking is emailed after shipment.

7. Where do you ship?

We ship to United States street addresses only. We do not currently offer international shipping or ship to freight-forwarding services. Exact shipping charges appear during checkout before payment.

8. What if my order arrives damaged, defective, unplayable, or incorrect?

Email support@pasttimetv.com within 30 calendar days after delivery. Include your order number and photographs when applicable. You may choose an approved replacement, store credit, or refund. PastTimeTV pays the return and replacement shipping for approved claims.

9. Can I return an item because I changed my mind?

Yes. An unopened physical item with its seal intact and original packaging may be returned within 30 calendar days after delivery. The customer pays return shipping, and original shipping is not refundable. PastTimeTV charges no restocking fee. Opened physical media cannot be returned solely because of a change of mind.

10. When will I receive my refund?

Approved returns are inspected within 3 business days after receipt. Refunds are issued to the original payment method within 5 business days after approval. Banks and payment providers may require another 5–10 business days to post the credit.

11. Can I cancel or change an order?

Email support@pasttimetv.com within 24 hours after purchase. We will approve the request if the order has not shipped or entered final preparation. Approved cancellation refunds are issued within 5 business days.