FAQs

Frequently Asked Questions

PastTimeTV / SilverScreen Shop Media Co.

1. What formats do you sell?

DVDs and USB drives. Both are physical items shipped from Florida. DVDs come in a standard case with printed cover art. USB drives hold larger collections and play on Smart TVs, media players, or a computer.

2. Are these official studio releases?

No. We sell independently produced editions of public domain film and television, with original cover art created by us. These are not licensed studio reissues.

3. What picture and sound quality should I expect?

It varies by title. Many of these films survive only through archival prints and old broadcast masters, so what you get is the best available source, not a modern restoration. Each product page describes that title's condition.

A faulty disc or drive is a different matter. See question 8.

4. Do I need internet, an account, or a subscription?

No. Every purchase is a one-time payment for a physical item you own. No recurring billing and no connection needed to watch.

5. Will these play on my equipment?

DVDs are Region 1 / NTSC and play in any standard player or computer drive. USB drives work on most Smart TVs with a USB port, on Plex, Emby, or VLC, and on any Windows or Mac computer. Email us first if you are unsure about your TV.

6. How long does it take to receive my order?

We prepare every order by hand, which takes 5 to 7 business days before it ships. With carrier transit, expect 8 to 14 business days total. Tracking is emailed when your order ships.

7. Where do you ship?

United States street addresses only. No international shipping and no freight forwarders. Shipping costs are shown at checkout before you pay.

8. What if my order arrives damaged, defective, or wrong?

Email support@pasttimetv.com within 30 days with your order number and photos. We reply within 2 business days.

You choose the outcome: free replacement, store credit, or a full refund. We pay all return and replacement shipping, and send you a prepaid label. Contact us before mailing anything back.

9. Can I return an item if I changed my mind?

Yes, within 30 days, if it is unopened with the seal intact and in original packaging. Once opened, we cannot accept a change-of-mind return, since recorded media can be copied before it comes back.

You pay return shipping and original shipping is not refunded. We charge no restocking fee. Refunds are inspected within 3 business days and issued within 5 business days after that.

Full terms: Return & Refund Policy.

10. Can I cancel or change an order?

Yes, within 24 hours of purchase if it has not shipped. Email us your order number and we refund you in full within 5 business days.

If a package returns to us due to a wrong address, we email you the exact reshipment cost before charging anything. You can pay it or take a refund minus the original shipping.