Return & Refund Policy

PastTimeTV wants every customer to receive the item ordered in working condition. This policy applies to purchases made directly through PastTimeTV.com.

RETURN WINDOW

Return requests for physical products must be submitted within 30 calendar days after the carrier confirms delivery.

Your 30-day return window starts on the date shown in your delivery confirmation email. This deadline applies to all return types, including damaged, defective, incorrect, or change-of-mind returns.

To request a return, email support@pasttimetv.com and include:

  • Your full name

  • Order number

  • Item title

  • Reason for the request

  • Photographs when reporting visible damage or an incorrect item

We normally respond within one business day.

Please contact us before mailing anything. We will provide return authorization and the correct mailing instructions. Unauthorized returns may be delayed or refused.

WHAT QUALIFIES AS DAMAGED, DEFECTIVE, UNPLAYABLE, OR INCORRECT

Defective Media Criteria

A DVD, Blu-ray disc, USB drive, or other recorded media is considered defective or unplayable if it exhibits any of the following:

  • Playback failure: The disc does not play on standard DVD or Blu-ray players, or the USB drive does not mount or read on standard computers.

  • Manufacturing defects: Cracks, warping, delamination, or physical damage visible at the time of opening.

  • Complete data loss: The entire disc or drive content is unreadable or corrupted.

  • Missing content: The disc or drive is incomplete, including missing episodes or segments described on the product page.

  • Severe audio or video issues: Audio is inaudible, video is completely unwatchable, or essential scenes are missing because of manufacturing defects rather than archival quality limitations.

Defective Physical Components

A case, sleeve, insert, or other packaging component is considered defective if:

  • It arrived broken, cracked, torn, or physically unusable.

  • It is materially different from the product description.

  • It prevents safe storage or playback of the media.

Normal Archival Limitations That Are Not Defects

The following are not considered defects and do not qualify for return:

  • Minor cosmetic scratches on the disc surface that do not prevent playback.

  • Light dust or minor marks on packaging.

  • Vintage audio artifacts, hum, or noise inherent to the source material.

  • Picture quality variations, fading, or color shifts from archival source material.

  • Black-and-white or low-contrast pictures caused by the age of the film.

  • Missing or incomplete scenes that were part of the original broadcast, when disclosed on the product page.

  • Slight aspect-ratio variations typical of films from that era.

If the product page states that picture and sound quality may reflect age and archival limitations, these are expected conditions and do not qualify for return unless the item is completely unplayable or materially different from its description.

DAMAGED, DEFECTIVE, UNPLAYABLE, OR INCORRECT ITEMS

If a DVD, USB drive, case, or other physical item arrives damaged, materially defective, unplayable, or different from what you ordered, contact us within 30 calendar days after delivery.

Automatic Approval Criteria

Your claim is automatically approved if:

  1. You contact us within 30 days after delivery.

  2. You provide your order number and a description of the issue.

  3. The issue falls within the Defective Media Criteria or Defective Physical Components sections above.

  4. You provide clear photographs of the damage or defect when requested.

We will not deny approved claims. If your return meets these criteria, you will receive the options listed below.

Options for Damaged, Defective, Unplayable, or Incorrect Items

After we confirm an approved claim, you may choose one of the following:

  1. Replacement at no additional cost: We will ship the same item, or an equivalent replacement if the original item is unavailable, by standard shipping at no charge to you.

  2. Store credit: The full eligible refund amount will be credited to your PastTimeTV account for a future purchase.

  3. Refund to the original payment method: The refund will be issued within five business days after we receive and inspect the return. See the Refund Processing Method section below.

Return Shipping

PastTimeTV pays all return and replacement shipping costs for approved damaged, defective, unplayable, or incorrect-item claims. We will email you a prepaid return label. You will not pay anything to ship the item back.

Opened Media Remains Eligible

Opened DVDs, USB drives, and other recordable media remain fully eligible for return or replacement when the return concerns a defect, damage, playback failure, or incorrect item. You may open and test the item to verify the problem.

CHANGE-OF-MIND RETURNS WITHOUT A DEFECT

An eligible unopened physical item may be returned within 30 calendar days after delivery if all the following conditions are met:

  • The seal or shrink wrap is completely intact and unbroken.

  • The item is in its original packaging with no signs of opening.

  • All components, cases, artwork, inserts, and accessories are included and unopened.

  • The item has not been used, tested, or played.

  • The return is requested within 30 calendar days after delivery.

Change-of-Mind Return Costs

For change-of-mind returns without defects:

  • Return shipping: The customer pays the return shipping cost. We recommend using USPS, UPS, or FedEx with tracking.

  • Original outbound shipping: Not refundable.

  • Replacement shipping: Not applicable.

  • Restocking fee: No restocking fee is charged.

Opened DVDs, USB drives, and other recordable or copyable media cannot be returned solely because the customer changed their mind.

ARCHIVAL PICTURE AND SOUND QUALITY

PastTimeTV sells vintage and archival programming. Picture and sound quality may reflect the age and condition of the surviving source material.

Disclosed Archival Limitations

Normal archival limitations that were clearly disclosed on the product page are not considered defects and do not qualify for return, including:

  • Audio noise, hum, or distortion from the original broadcast.

  • Picture grain, fading, or color variation.

  • Missing or incomplete scenes that were part of the original broadcast, if noted.

  • Aspect-ratio or frame-rate variations typical of the era.

This disclosure does not limit your right to contact us if an item is unplayable, materially different from its description, damaged, incomplete beyond disclosed limitations, or incorrect.

ITEMS THAT CANNOT BE RETURNED FOR CHANGE OF MIND

The following are not eligible for a change-of-mind return:

  • Opened DVDs, USB drives, or other recordable or copyable physical media.

  • Digital downloads, streaming access, or other digitally delivered products after delivery or access has begun.

  • Gift cards.

  • Items altered, physically damaged, or missing components after delivery because of customer misuse.

  • Items returned without prior authorization.

These exclusions do not apply when an item was received damaged, defective, materially misdescribed, unplayable, or incorrect. Those claims remain eligible under the terms of this policy.

PARTIAL RETURNS FOR MULTI-DISC AND MULTI-ITEM COLLECTIONS

If a multi-disc collection or multi-item order has only one or a few damaged or defective items, you have the following options:

  1. Return only the defective item or items: We will send replacement discs or items at no cost.

  2. Return the entire collection: We will issue a refund for the full order price.

  3. Request a partial refund: If you prefer not to return the working items, we can issue a partial refund proportional to the defective item's value. For example, if one disc in a five-disc set is defective, you may receive 20% of the order refund and keep the working items.

You may choose the option that works best for you. We will not require the return of an entire collection because of one defective item.

INSPECTION AND REFUND TIMING

Inspection Timeline

Approved returns are inspected within three business days after they are received at our warehouse.

Refund Processing Method

Once a refund is approved, PastTimeTV issues it to the original payment method within five business days.

Bank Processing Times

Your bank or payment provider may require additional time to post the credit to your account:

  • Credit or debit cards: Five to ten business days.

  • PayPal: Three to five business days.

  • Apple Pay or Google Pay: Five to ten business days through the underlying card issuer.

If your original card or PayPal account is no longer active, contact us at support@pasttimetv.com. We will work with you to arrange an available alternative refund method. This will not delay approval of your refund.

Refund Amount Details

  • Defective, damaged, or incorrect item: The full refund includes the product price and original shipping charges.

  • Change-of-mind return: The refund includes the product price only. Original shipping is not refundable.

  • Incorrect address: Original shipping charges are not refundable if the package was undeliverable because of information provided by the customer.

No Restocking Fee

PastTimeTV charges no restocking fee on any approved return.

EXCHANGES

Damaged, Defective, or Incorrect Item Exchanges

We provide replacements at no cost for approved damaged, defective, unplayable, or incorrect-item claims. The replacement item ships by standard shipping at no charge.

If the original item is unavailable, we will offer:

  • An equivalent replacement from our catalog.

  • Store credit for the full eligible order amount.

  • A refund to the original payment method.

Change-of-Mind Exchanges

Change-of-mind exchanges are handled as a return followed by a separate new purchase. The customer pays the return shipping cost, and standard shipping charges apply to the new order. Any eligible refund for the returned item will be issued according to the change-of-mind return terms above.

CANCELLATIONS AND ORDER CHANGES

Contact support@pasttimetv.com within 24 hours after purchase if you need to cancel or change an order.

Cancellation Approval

We will approve your cancellation request if:

  • The order has not yet been transferred to the shipping carrier.

  • The order has not entered final preparation or testing.

Cancellation Refund

Approved cancellation refunds are issued to the original payment method within five business days. Your bank or payment provider may require an additional five to ten business days to post the credit.

INCORRECT OR UNDELIVERABLE ADDRESSES

Customers are responsible for entering a complete and accurate delivery address at checkout.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address:

  1. We will email you the exact reshipment cost before charging anything.

  2. You may pay the reshipment cost so we can ship the order to the correct address, or request a refund of the eligible merchandise amount. Original shipping is not refundable.

  3. If you do not respond within seven days, the order may be closed and may be eligible for a refund of the product price only.

CONTACT INFORMATION

SilverScreen Shop Media Co., operating as PastTimeTV

5321 Swallow Drive
New Port Richey, FL 34652

Email: support@pasttimetv.com

Support Hours: Monday through Saturday, 9:00 a.m. to 5:00 p.m. Eastern Time

Response Time: We normally respond to return requests within one business day.

POLICY CHANGES

PastTimeTV may update this policy when business practices or legal requirements change. The last-updated date below indicates the current version. Changes apply to future purchases only and do not affect orders already placed unless required by law.

LAST UPDATED

August 12, 2026