FAQ

SilverScreen Shop: Frequently Asked Questions

🏢 The SilverScreen Story

Is this the same shop from eBay? Yes! We are the same family-run team behind Past Time TV and ClassicCollector. After earning over 2,800 positive reviews, we have transitioned to our own home here at SilverScreen Shop to provide a premium experience and professional-grade media for our fellow collectors.

Who runs SilverScreen Shop? We are a multi-generational, family-run business. The Prescott, Marcellus, and Santiago families work together to preserve, remaster, and curate classic media for the modern era.

💿 Media & Quality

What is the quality of your media? We have moved to Professional Manufacturing and Distribution. This means your discs are produced to industry standards, ensuring higher durability and better compatibility with home DVD players, Blu-ray players, and game consoles than standard boutique media.

What are "Hand-Mastered" USB Master-Drives? For digital collectors, our USBs are "Plug & Play." We hand-master each drive to ensure it is optimized for Smart TVs, computers, and home media servers like Emby or Plex. No internet or streaming subscription is required to enjoy your collection.

Are these public domain titles? Yes. We specialize in beautifully remastered versions of classic media found in the public domain. We curate these into unique, themed collections paired with custom-designed artwork you won't find anywhere else.

📦 Shipping & Orders

Where does my order ship from? To provide the best service, our orders are now handled through our professional distribution network. This ensures your media is stored, handled, and shipped using industry-leading logistics to get to you safely and efficiently.

How long does it take for my order to ship? Please allow 5 business days for processing. This time allows our distribution team to quality-check and securely package your order before it is dispatched.

How do I track my package? As soon as your order is scanned by the carrier, an automated email with your tracking number will be sent to the email address used at checkout.

💳 Payments & Security

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, Amex, Discover), as well as Shop Pay, Apple Pay, and Google Pay for a secure, one-tap checkout.

Is my information safe? Yes. Our store is powered by Shopify and uses 256-bit SSL encryption—the same level of security used by major banks—to ensure your details are always protected.

🔄 Returns & Replacements

What is your return policy? We want you to love your classics. If a disc or USB arrives defective or damaged, we will send a replacement immediately at no cost to you. Because we provide digital and physical media, we typically offer replacements to ensure your collection is complete.

What if a disc won't play? Because we use professional manufacturing, playback issues are rare. However, if you encounter any trouble, simply contact us and our family will ensure you get a working replacement right away.

📩 The Classic Club

How do I join The Classic Club? You can sign up for our newsletter at the bottom of our homepage! Members get early access to new collection drops, "behind the scenes" updates on our remastering projects, and exclusive subscriber-only coupons.

🎁 The SilverScreen Subscription Box

What is the SilverScreen Subscription Service? Our subscription box is a curated experience for the ultimate classic media fan. Each month, the team  hand-selects a themed collection of movies or TV series, paired with exclusive bonus features, delivered right to your door.

How does billing work? You will be billed automatically once a month on the date you originally signed up. There are no long-term contracts, and you can pause or cancel your subscription at any time through your account portal.

What comes in the box? Each box is built around a unique theme (like Golden Age Noir, Vintage Sci-Fi, or Classic Sitcoms). You’ll receive:

  • Professional Grade Media: A curated set of DVDs or a Hand-Mastered USB Master-Drive.

  • Exclusive Artwork: Custom AI-designed posters or insert cards.

  • Collector Perks: Early access to future drops and "The Classic Club" bonuses.

Can I choose between DVD and USB for my subscription? Yes! When you sign up, you can select your preferred format. Whether you prefer the physical feel of a disc or the "Plug & Play" convenience of a USB for your Emby or Plex server, we’ve got you covered.

When do subscription boxes ship? To ensure every box meets our quality standards, subscription boxes ship during the [First/Second] week of every month. You will receive a tracking number via email as soon as your box leaves our professional distribution center.

📞 Contact Us

How can I reach the team? The Prescott, Marcellus, and Santiago families are here to help! You can reach us through our Contact Us page or by emailing us directly at silverscreenshop@gmail.com.